About Us and FAQs

FAQs

Where can I find the bespoke listing?

Thank you for your interest! You can find our bespoke form in the Linkity Links section of our Instagram account. 

Will you offer refills for candles?

It's still a work in progress.

The liquid in the sprays have different hues! Is this normal?

Yes, there are ingredients like vanillin and other resins that give the solvent a different hue over time. 

Are you senior citizens?

Not yet, though we employ the happy help of our mom and our aunt in packaging and boxing our products. 

How soon can I receive my order?

We schedule pick-ups once or twice a week. Chosen courier can take 3 to 14 days from date of pick-up.

• There won't be a replacement of items once the order has been submitted. Kindly double-check before ordering.
• There won't be a change of scents or variants once an order has been submitted.
• It might take time for us to reply. We appreciate your patience and please know that we will attend to your message as soon as possible.

As for packaging:
• We usually pack our items with clean, recycled materials, and we had this in mind while pricing the items. Only proceed with your order is this is okay with you.

What freebies do I get?

Each rediscovery kit, sampler (outside the kit), and curio come with a free simple sticker. Regular-sized sprays and candles include a small spray (1- to 2-mL spray).

Do you have other platforms?

For now, we only offer our products through this website. 

Disclosures

Product concepts, descriptions, packaging design, illustrations, 2D and 3D animations, and names are all created in-house, human made, and owned by Imperfect Scents. 

Product photos are both shot in-house and with the help of an independent studio. Product photos are owned by Imperfect Scents. 

All scents are free from phthalates and parabens, with formulations that conform to IFRA standards. All scents have been our own, complex blends from the start. None have been poured straight from bottles of proprietary blends. 

We do not dupe. While some may inevitably seem to have similar concepts or profiles from existing fragrances or candles in the market, none have been intentionally made as replicates. 

We blend scents to address our current state, to embody intentions from a card pull, to create what we haven't smelled, to manifest the state we want to belong to, or to satisfy the curiosity to create something better.